Abstract
The objective of this paper is to identify ways of managing capacity in healthcare settings and apply them to Emergency Care Units. The methodology used is based on three pillars: 1. lexical and content analysis of existing scientific articles in the Scopus database; 2. quantify and qualify the existence of publications by identifying the correlations between authors using VOSviewer; 3. proposed application of capacity management in 50 Emergency Care Units. The results showed that with Capacity Management it is possible to generate activities that add more value to the infrastructure and control service delivery, eliminating queues and bottlenecks in the healthcare environment, thus contributing to effective service through continuous flow in the urgency and emergency of 24 h ECUs.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alexander, A., Kumar, M., Walker, H.: A decision theory perspective on complexity in performance measurement and management. Int. J. Oper. Prod. Manag. 38(11), 2214–2244 (2018)
de Araújo, C.C.S., Pedron, C.D., Bitencourt, C.: Identifying and assessing the scales of dynamic capabilities: a systematic literature review. Revista de Gestão 25, 390–412 (2018)
Bonomi Savignon, A., Costumato, L., Marchese, B.: Performance budgeting in context: an analysis of Italian central administrations. Admin. Sci. 9(4), 79 (2019)
Chadha, R., Singh, A., Kalra, J.: Integração enxuta e de filas para a transformação dos processos de assistência à saúde: um modelo de assistência à saúde enxuta 17(3), 191–199 (2012)
Ettelt, S., et al.: Capacity Planning in Health Care: A Review of the International Experience, WHO, Geneva (2008)
Furnival, J., Boaden, R., Walshe, K.: A dynamic capabilities view of improvement capability. J. Health Organ. Manag. 33(7-8), 821–834 (2019)
Gabutti, I., Mascia, D., Cicchetti, A.: Exploring “patient-centered” hospitals: a systematic review to understand change. BMC Health Serv. Res. 17(1), 1–16 (2017)
Lantz, B., Rosén, P.: Measuring effective capacity in an emergency department. J. Health Organ. Manag. 30(1), 73–84 (2016)
Leite, H., Bateman, N., Radnor, Z.: Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare. Prod. Plan. Control 31(1), 1–18 (2020)
Naslund, D., Norrman, A.: A performance measurement system for change initiatives. Bus. Process Manag. J. 25, 1647–1672 (2019)
Sabet, E., Yazdani, N., De Leeuw, S.: Supply chain integration strategies in fast evolving industries. Int. J. Logist. Manag., 29–46 (2017)
Sharifi, S., Saberi, K.: Capacity planning in hospital management: an overview. Ind. J. Fund. Appl. Life Sci. 14(2), 515–521 (2014)
Yip, K., Leung, L., Yeung, D.: Levelling bed occupancy: reconfiguring surgery schedules via simulation. Int. J. Health Care Qual. Assur. 31(7), 864–876 (2018)
Acknowledgment
The authors would like to thank the Brazilian Ministry of Health, Fluminense Federal University and Euclides da Cunha Foundation. This Research is part of a “Lean Project in UPAs 24h” that has been funded by the Brazilian Ministry of Health (TED 125/2019, number: 25000191682201908).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 IFIP International Federation for Information Processing
About this paper
Cite this paper
Lima, A., Barbosa, C., Sobrinho, A., Calado, R., Sobral, A.P. (2021). Capacity Management as a Tool for Improving Infrastructure in the Lean Healthcare: A Systematic Review. In: Dolgui, A., Bernard, A., Lemoine, D., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems. APMS 2021. IFIP Advances in Information and Communication Technology, vol 631. Springer, Cham. https://doi.org/10.1007/978-3-030-85902-2_32
Download citation
DOI: https://doi.org/10.1007/978-3-030-85902-2_32
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-85901-5
Online ISBN: 978-3-030-85902-2
eBook Packages: Computer ScienceComputer Science (R0)
