From error management to worker learning
DOI:
https://doi.org/10.12712/rpca.v.202.70775Resumo
O objetivo foi identificar o impacto da cultura de gerenciamento de erros na aprendizagem individual, satisfação e engajamento do colaborador, por meio das práticas organizacionais: suporte social e gestão aberta. A coleta de dados ocorreu em uma organização brasileira de atuação nacional, com gestão participativa, foco na melhoria de processos e compromisso com a qualidade. Foram obtidos 128 questionários válidos, analisados por modelagem de equações estruturais com estimação por mínimos quadrados parciais. Confirmaram-se sete das nove hipóteses, destacando a cultura de falhas e erros como preditora dos demais construtos, significando que pode gerar satisfação, engajamento e aprendizado do trabalhador.
Downloads
Referências
Abraham, S. (2012). Job Satisfaction as an Antecedent to Employee Engagement. SIES Journal of Management, 8(2), 27–36. https://doi.org/10.1111/j.1469-8676.2010.00142_17.x
Aksu, A. A., & Özdemir, B. (2005). Individual learning and organization culture in learning organizations: Five-star hotels in Antalya region of Turkey. Managerial Auditing Journal, 20(4), 422–441. https://doi.org/10.1108/02686900510592098
Atapattu, M. M., & Huybers, T. (2022). Motivational antecedents, employee engagement and knowledge management performance. Journal of Knowledge Management, 26(3), 528–547. https://doi.org/10.1108/JKM-12-2020-0898
Bäck, E. A., Bäck, H., & Sivén, D. (2018). Why Engage in Collective Action? The Conditional Effect of Social Support and Efficacy on Protest Participation. Basic and Applied Social Psychology, 40(1), 49–59. https://doi.org/10.1080/01973533.2017.1422128
Barbarini, A. C., & Bido, D. S. (2016). Fatores Organizacionais que Influenciam a Aprendizagem a partir dos erros no Ambiente de Trabalho. Aprendizagem e Competências Nas Organizações: Discussões Contemporâneas, 145–166.
Berg, J. M., Wrzesniewski, A., Grant, A. M., Kurkoski, J., & Welle, B. (2022). Getting Unstuck: The Effects of Growth Mindsets About the Self and Job on Happiness at Work. Journal of Applied Psychology, 108(1), 152–166. https://doi.org/10.1037/apl0001021
Bido, D. S., Godoy, A. S., Ferreira, J. F., Kenski, J. M., & Scartezini, V. N. (2011). Examining the relationship between individual, group, and organizational learning in a financial institution. REAd. Revista Eletrônica de Administração (Porto Alegre), 17(1), 58–85. https://doi.org/10.1590/s1413-23112011000100003
Binsiddiq, Y. a, & Alzahmi, R. a. (2013). Work Engagement and Group Dynamics in Diverse and Multicultural Teams: Critical Literature Review. Review of Management Innovation and Creativity, 6(19), 121–133.
Bowling, N. A., Beehr, T. A., Johnson, A. L., Semmer, N. K., Hendricks, E. A., & Webster, H. A. (2004). Explaining potential antecedents of workplace social support: Reciprocity or attractiveness? Journal of Occupational Health Psychology, 9(4), 339–350. https://doi.org/10.1037/1076-8998.9.4.339
Breen, V., Fetzer, R., Howard, L., & Preziosi, R. (2005). Consensus problem-solving increases perceived communication openness in organizations. Employee Responsibilities and Rights Journal, 17(4), 215–229. https://doi.org/10.1007/s10672-005-9050-z
Brewster, C., & Brookes, M. (2024). Sustainable development goals and new approaches to HRM: Why HRM specialists will not reach the sustainable development goals and why it matters. German Journal of Human Resource Management, 38(2), 183–201. https://doi.org/10.1177/23970022241229037
Burnett, J. R., & Lisk, T. C. (2019). The Future of Employee Engagement: Real-Time Monitoring and Digital Tools for Engaging a Workforce. International Studies of Management and Organization, 49(1), 108–119. https://doi.org/10.1080/00208825.2019.1565097.
Cannon, M. D., & Edmondson, A. C. (2001). Confronting failure: Antecedents and consequences of shared beliefs about failure in organizational work groups. Journal of Organizational Behavior, 22(9998), 161–177. https://doi.org/10.1002/job.85.
Cannon, M. D., & Edmondson, A. C. (2005). Failing to learn and learning to fail (intelligently): How great organizations put failure to work to innovate and improve. Long Range Planning, 38(3 special issue), 299–319. https://doi.org/10.1016/j.lrp.2005.04.005.
Chan, C. C. A. (2003). Examining the relationships between individual, team and organizational learning in an Australian hospital. Learning in Health and Social Care, 2(4), 223–235.
Chen, L. H. (2008). Job satisfaction among information system (IS) personnel. Computers in Human Behavior, 24(1), 105–118. https://doi.org/10.1016/j.chb.2007.01.012
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd ed.). Lawrence Erlbaum Associates.
Dahlin;, K. B., Chuang;, Y.-T., & Roulet, T. J. (2017). Opportunity, motivation and ability to learn from failures and errors: Review, synthesis and ways to move forward Kristina. Future Generation Computer Systems. https://doi.org/10.1016/j.future.2017.05.037
Ducharme, L. J., & Martin, J. K. (2000). Unrewarding Work, Coworker Support, and Job Satisfaction. Work and Occupations, 27(2), 223–243.
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999
Ellickson, M. C., & Logsdon, K. (2002). Determinants of Job Satisfaction of Municipal Government Employees. Public Personnel Management, 31(3), 343–358.
Fischer, S., Frese, M., Mertins, J. C., & Hardt-Gawron, J. V. (2018). The Role of Error Management Culture for Firm and Individual Innovativeness. Applied Psychology, 67(3), 428–453. https://doi.org/10.1111/apps.12129
Fredrickson, B. L. (2003). Positive emotions and upward spirals in organizations. In: Cameron, K.S., Dutton, J. E., & Quinn, R. E. (Eds.). Positive Organizational Scholarship: Foundations of a new discipline. p. 163–175.
Frese, M., & Keith, N. (2015). Action Errors, Error Management, and Learning in Organizations. Annual Review of Psychology, 66(1), 661–687. https://doi.org/10.1146/annurev-psych-010814-015205
Galup, S. D., Klein, G., & Jiang, J. J. (2008). The impacts of job characteristics on is employee satisfaction: A comparison between permanent and temporary employees. Journal of Computer Information Systems, 48(4), 58–68. https://doi.org/10.1080/08874417.2008.11646035
Guchait, P., Paşamehmetoğlu, A., & Madera, J. (2016). Error management culture: impact on cohesion, stress, and turnover intentions. Service Industries Journal, 36(3–4), 124–141. https://doi.org/10.1080/02642069.2016.1158253
Hair Jr., J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2009). Análise multivariada de dados (6a Ed). Porto Alegre: Bookman.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Marko Sarstedt. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). In SAGE Publications (Vol. 2, Number 2). https://doi.org/10.1080/1743727x.2015.1005806
Halbesleben, J. R. B., & Wheeler, A. R. (2015). To Invest or Not? The Role of Coworker Support and Trust in Daily Reciprocal Gain Spirals of Helping Behavior. Journal of Management, 41(6), 1628–1650. https://doi.org/10.1177/0149206312455246
Illeris, K. (2007). How we learn: Learning and non-learning in school and beyond. In Routledge (Ed.), How We Learn: Learning and Non-Learning in School and Beyond (2nd ed.). Taylor & Francis e-Library. https://doi.org/10.4324/9780203939895
Jaw, B.-S., & Liu, W. (2003). Promoting organizational learning and self-renewal in Taiwanese Companies: the role of HRM. Human Resource Management, 42(3), 223–241. https://doi.org/10.1002/hrm
Jeong, S., Hsiao, Y.-Y., Song, J. H., Kim, J., & Bae, S. H. (2016). The Moderating Role of Transformational Leadership on Work Engagement: The Influences of Professionalism and Openness to Change. Human Resource Development Quarterly, 27(4), 489–516. https://doi.org/10.1002/hrdq.21265
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.1103/PhysRevB.36.2607
Kanwar, Y. P. S., Singh, A. K., & Kodwani, A. D. (2012). A Study of Job Satisfaction, Organizational Commitment and Turnover Intent among the IT and ITES Sector Employees. Vision: The Journal of Business Perspective, 16(1), 27–35. https://doi.org/10.1177/097226291201600103
Kayes, D. C., Wirtz, P. W., & Burgi-Tian, J. (2024). Overcoming unpleasant affective experiences while learning: latent profiles of resilience while learning. Journal of Management Development, 43(1), 103–123. https://doi.org/10.1108/JMD-05-2022-0121
KC, D., Staats, B. R., & Gino, F. (2013). Learning from my success and from others’ failure: Evidence from minimally invasive cardiac surgery. Management Science, 59(11), 2435–2449. https://doi.org/10.1287/mnsc.2013.1720
Keith, N., & Frese, M. (2008). Effectiveness of Error Management Training: A Meta-Analysis. Journal of Applied Psychology, 93(1), 59–69. https://doi.org/10.1037/0021-9010.93.1.59
Ketokivi, M. & Castañer, X. (2004). Strategic planning as an integrative device. Administrative Science Quarterly, 49(3), 337–365. https://doi.org/10.2307/4131439
Kiss, K. M. & Kun, Á. (2024). Learning from Failure and Factors Influencing Failure. Periodica Polytechnica Social and Management Sciences. https://doi.org/10.3311/ppso.22833
Kröber, C. & Wachter, L. (2026). The central influence of supervisors on the work design of dental nurses—an ethnographic case study. Gruppe. Interaktion. Organisation. Zeitschrift Fur Angewandte Organisationspsychologie, 57(1), 179–187. https://doi.org/10.1007/s11612-025-00842-z
Lauzier, M. & Bilodeau Clarke, A. (2023). Linking learning goal orientation to learning from error: the mediating role of motivation to learn and metacognition. European Journal of Training and Development. https://doi.org/10.1108/EJTD-11-2022-0127
Lebel, R. D. (2016). Overcoming the fear factor: How perceptions of supervisor openness lead employees to speak up when fearing external threat. Organizational Behavior and Human Decision Processes, 135, 10–21. https://doi.org/10.1016/j.obhdp.2016.05.001
Leicher, V. & Mulder, R. H. (2016). Individual and contextual factors influencing engagement in learning activities after errors at work: A replication study in a German Retail Bank. Journal of Workplace Learning, 28(2), 66–80. https://doi.org/10.1108/JWL-03-2015-0022
Li, T., Aumeboonsuke, V., & Su, J. (2025). Influencing Factors and Mechanisms of Employees’ Sustainable Innovative Behavior in Chinese Technology-Based Enterprises. Journal of Chinese Human Resources Management, 16(1), 3–29. https://doi.org/10.47297/wspchrmWSP2040-800501.20251601
Martín Arribas, M. C. (2007). Estrés relacionado con el trabajo (modelo de demanda-controlapoyo social) y alteraciones en la salud: Una revisión de la evidencia existente. Enfermeria Intensiva, 18(4), 168–181. https://doi.org/10.1016/S1130-2399(07)74400-0
Natarajan, R. & Kumar, J. A. (2023). Knowledge sharing to learn from error: a case study in a professional service triad. VINE Journal of Information and Knowledge Management Systems. https://doi.org/10.1108/VJIKMS-07-2022-0223
Oliveira, M. F., Santos, E., & Ratten, V. (2023). Strategic perspective of error management, the role of leadership, and an error management culture: a mediation model. Journal of Economics, Finance and Administrative Science, 28(55), 160–175. https://doi.org/10.1108/JEFAS-01-2022-0028
Olson, B. J., Parayitam, S., Cristofaro, M., Bao, Y., & Yuan, W. (2023). CEO anger: a catalyst for error recognition and learning. Management Decision, 62(13), 1–25. https://doi.org/10.1108/MD-12-2022-1750
Orgambídez-Ramos, A. & Almeida, H. (2017). Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination. Applied Nursing Research, 36, 37–41. https://doi.org/10.1016/j.apnr.2017.05.012
Othman, N. & Nasurdin, A. M. (2013). Social support and work engagement: A study of Malaysian nurses. Journal of Nursing Management, 21(8), 1083–1090. https://doi.org/10.1111/j.1365-2834.2012.01448.x
Othman, R., Mohd Asri, N. A., Alias, N. E., Jahya, A., Koe, W.-L., & Krishnan, R. (2021). The Effect of Job Resources on Work Engagement: Does this Matter among Academics in Malaysia? International Journal of Academic Research in Business and Social Sciences, 11(6). https://doi.org/10.6007/ijarbss/v11-i6/10245
Putz, D., Schilling, J., Kluge, A., & Stangenberg, C. (2013). Measuring organizational learning from errors: Development and validation of an integrated model and questionnaire. Management Learning, 44(5), 511–536. https://doi.org/10.1177/1350507612444391
Rach, S., Ufer, S., & Heinze, A. (2013). Learning from errors: Effects of teachers trainning on students ’ attitudes towards and their individual. Proceedings of the 36th Conference of the International Group for the Psychology of Mathematics Education, 3, 329–336.
Richmond, V. P., Mccroskey, J. C., & Davis, L. M. (1982). Individual differences among employees, management communication style, and employee satisfaction: replication and extension. In Human Communication Research Winter (Vol. 8, Number 2).
Ringle, C. M., Silva, D., & Bido, D. S. (2014). Modelagem de Equações Estruturais com Utilização do Smartpls. Revista Brasileira de Marketing, 13(2), 56–73. https://doi.org/10.5585/remark.v13i2.2717
Saks, A. M. & Gruman, J. A. (2014). What Do We Really Know About Employee Engagement? Human Resource Development Quarterly, 25(2), 155–179. https://doi.org/10.1002/hrdq
Schaufeli, W. B., Martínez, M. I., Pinto, M. A., Salanova, M., & Bakker, A. B. (2002). Burnout and engagement in university students: A cross-national study. Journal of Cross-Cultural Psychology, 33(5), 464–481.
Segalla, M. & DeNisi, A. (2019). International Perspectives on Employee Engagement: Are American Firms Leading The Way Or Walking Alone? International Studies of Management and Organization, 49(1), 1–6. https://doi.org/10.1080/00208825.2019.1565090
Siqueira, M. M. M. (2008). Medidas do Comportamento Organizacional Ferramentas de Diagnóstico e de Gestão - Capítulo 16 - Satisfação no trabalho. Artmed Editora Ltda.
Siqueira, M. M. M. (2014). Novas Medidas do Comportamento Organizacional: Ferramentas de diagnóstico e de gestão. Artmed Editora Ltda.
Soane, E., Truss, C., Alfes, K., Shantz, A., Rees, C., & Gatenby, M. (2012). Development and application of a new measure of employee engagement: The ISA engagement scale. Human Resource Development International, 15(5), 529–547. https://doi.org/10.1080/13678868.2012.726542
Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. Journal of Applied Psychology, 88(3), 518–528. https://doi.org/10.1037/0021-9010.88.3.518
Steinardt, M. A., Dolbier, C. L., Gottlieb, N. H., & McCalister, K. T. (2003). The relationship between hardiness, supervisor support, group cohesion, and job stress as predictors of job satisfaction. American Journal of Health Promotion, 17(6), 382–389. https://doi.org/https://doi.org/10.4278/0890-1171-17.6.382
Stoverink, A. C., Chiaburu, D. S., Li, N., & Zheng, X. (2018). Supporting team citizenship: The influence of team social resources on team-level affiliation-oriented and challenge-oriented behaviour. Human Resource Management Journal, 28(2), 201–215. https://doi.org/10.1111/1748-8583.12173
Thomas, G. F., Zolin, R., & Hartman, J. L. (2009). The central role of communication in developing trust and its effect on employee involvement. Journal of Business Communication, 46(3), 287–310. https://doi.org/10.1177/0021943609333522
Tsai, P. C. F., Yen, Y. F., Huang, L. C., & Huang, I. C. (2007). A study on motivating employees’ learning commitment in the post-downsizing era: Job satisfaction perspective. Journal of World Business, 42(2), 157–169. https://doi.org/10.1016/j.jwb.2007.02.002
Turner, N., Chmiel, N., Hershcovis, M. S., & Walls, M. (2010). Life on the line: Job demands, perceived co-worker support for safety, and hazardous work events. Journal of Occupational Health Psychology, 15(4), 482–493. https://doi.org/10.1037/a0021004
Van Dyck, C., Baer, M., Frese, M., & Sonnentag, S. (2005). Organizational error management culture and its impact on performance: A two-study replication. In Journal of Applied Psychology (Vol. 90, Number 6, pp. 1228–1240). https://doi.org/10.1037/0021-9010.90.6.1228
Vuong, B. N., Tushar, H., & Hossain, S. F. A. (2023). The effect of social support on job performance through organizational commitment and innovative work behavior: does innovative climate matter? Asia-Pacific Journal of Business Administration, 15(5), 832–854. https://doi.org/10.1108/APJBA-06-2021-0256
Wei, W., Hua, N., Fu, X., & Guchait, P. (2017). The impacts of hotels’ error management culture on customer engagement behaviors (CEBs). International Journal of Contemporary Hospitality Management, 29(12), 3119–3137. https://doi.org/10.1108/IJCHM-04-2016-0226
Weinzimmer, L. G. & Esken, C. A. (2017). Learning From Mistakes: How Mistake Tolerance Positively Affects Organizational Learning and Performance. Journal of Applied Behavioral Science, 53(3), 322–348. https://doi.org/10.1177/0021886316688658
Wójcik-Karpacz, A. (2018). The research on work engagement: theoretical aspects and the results of researches in the company operating in the IT sector. Management, 22(2), 60–79. https://doi.org/10.2478/manment-2018-0023
Zhang, L., Wang, B., Feng, X., Zhang, Y., & Wang, W. (2022). Exploring the Influence of Failure Aversion on Learning From Project Failure: A Sensemaking Perspective. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.794390
Zhou, J. & George, J. M. (2001). When job dissatisfaction leads to creativity. AMJ - Academy of Management Journal, 44(4), 682–696.
Downloads
Publicado
Edição
Seção
Licença
Os autores mantêm os direitos autorais e concedem à revista o direito de primeira publicação, com o trabalho simultaneamente licenciado sob a Creative Commons Attribution License, permitindo o compartilhamento do trabalho com reconhecimento da autoria e publicação inicial nesta revista.
A Revista usa o CC BY. Essa licença permite que outras pessoas distribuam, remixem, adaptem e desenvolvam seu trabalho, mesmo comercialmente, desde que sejam creditadas pela criação original. Essa é a licença mais flexível oferecida. Recomendado para máxima disseminação e uso de materiais licenciados.
Os autores têm autorização para assumir contratos adicionais separadamente, para distribuição não-exclusiva da versão do trabalho publicada nesta revista (ex.: publicar em repositório institucional ou como capítulo de livro), sempre com reconhecimento de autoria e publicação inicial nesta revista.
A Revista ulitiliza o DOI (Digital Object Identifier ) desde 2007 O DOI com a finalidade de autenticar cada artigo, portanto seu conteúdo digital.
