Anúncios e mídias sociais
O impacto das emoções
DOI:
https://doi.org/10.12712/rpca.v15i2.47819Abstract
This article aims to examine the impact, independently and jointly, of emotional appeals and the amount of information in advertisements posted on social networks on consumer behavior. In order to achieve this, an experimental study of factorial design was conducted through advertisements on a social network (Facebook). For data treatment, analysis of variance (ANOVA) and post-hoc tests were performed. The results show that, especially, when the negative appeal, such as fear, is added to information that underscores this valence, the consumer's attitude seems to stand out more than in other combinations.
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