Electronic process implementation and organizational structuring

Résumé

This article explores how a judiciary organization in Brazil underwent organizational change by implementing the virtualization of lawsuit processes. The virtualization of work processes requires practitioners to understand the organizational structure to implement technological changes effectively. Through a theoretical approach that considers the judiciary organization a professional bureaucracy, the article explains that effective organizational change in the judicial branch requires alignment with organizational structure and context. According to the study, e-government technology significantly impacts how individuals organize and structure their activities. Despite implementing new information and communication technologies during the virtualization of lawsuits, the organization maintained its professional bureaucracy configuration while making necessary changes.