Mobile Banking and Satisfaction with PIX
DOI:
https://doi.org/10.12712/rpca.v16i2.54192Abstract
The effect of mobile banking perception on satisfaction with the PIX system was analyzed for a group of young adults, university students. The survey method, descriptive statistics, confirmatory factor analysis and structural equation modeling were used. Eight first-order constructs were validated to compose the Perception of mobile banking (Mindfulness, Perceived Usefulness, Ease of Use, Social Influence, Attitude, Perceived Risk, Behavioral Intent and Disconfirmation). However, the second-order model Perception of mobile banking was validated with seven factors. The integrated model showed that satisfaction with PIX is positively influenced by the perception of mobile banking.
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