THE INFLUENCE OF BUREAUCRACY ON THE PERFORMANCE OF PUBLIC ORGANIZATIONS

Resumo

The use of bureaucratic structures by public organizations since the 20th century, besides being essential, has brought significant advances. However, bureaucracy came to be seen as inefficient, the opposite of what was proposed. Developed and implemented in organizations in a rational-legal form through pre-established structures of organization of the processes and actions of employees, this text presents its characteristics, advantages and disadvantages ("dysfunctions"). Analyzingthe studies that relate the bureaucratic structures with the influence on the performance of public organizations, it is concluded that the problem is not bureaucracy itself, but the excesses of its use and that its proper implementation contributes to reduce performance.